返金ポリシー

At Kanji Brand, we want you to be completely satisfied with your purchase. However, in the unlikely event that you are not satisfied or simply wish to request a refund for your order, please do so within 20 days of receiving the order.

Refund Procedure

• To request a refund, please send a formal request by email to our Customer Service Department at info@kanjiusa.com with your name, order number, item that you want to refund, and the reason for the refund request.
  
  
• We will respond to your email with instructions for returning the item(s) back to us.
  
  
• Please include the original invoice/packing slip that was included inside of the box with your order and a note stating the reason for the refund request. This ensures a much faster refund process. If the package shows up and we have no other information, it could cause a delay in your refund.
  
  
• All products must be in the same condition they were received in (unused, unwashed, unaltered, and with original packaging).
  
  
• Custom Embroidered Belts are not eligible for refund.
  
  
• We do not accept refund for used or damaged items, under any circumstance.
  
  
• Shipping is not refundable and we do not pay for shipping an order back.
  
  
• Once we have received your returned merchandise, we will issue a refund back to your credit card or PayPal account (depending on the form of transaction) for the purchase price of the item, minus a 20% re-stocking fee, within 4-8 days.